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Shipping & Returns

Shipping Costs

SMOK Brand Sauces currently ships flatrate with USPS.  We have 3 rates as follows for small, medium and large.  The shipping costs are determined by how many bottles (and of what type/size) can fit into a particular shipping box.

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If you order                                                            Then Shipping/Handling is 

0-2.32 lbs (1-2 bottles)                                            $5.90 (small box)

2.32 lbs-9.28 lbs (appx 3-12 bottles)                       $13.35 (medium box)

9.28 lbs-13.92 lbs (appx 13-18 bottles)                    $18.45 (large box)

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Returns Policy

You may return most new, unopened items within 7 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).  Any questions on this, please email us at orders@smokbrand.com and ask!

At smokbrand.com your 100% satisfaction is our primary goal! If you are not happy with your purchase we will exchange, issue a store credit, or refund your money...Guaranteed!
Please inspect your order immediately upon receiving. If by chance your smokbrand.com order is delivered damaged or if there are shortages, please contact us immediately at orders@smokbrand.com so we can make the proper arrangements. We will work quickly to resolve any issues and file any damage claims with UPS or the applicable freight company to arrange for the damaged items to be picked up and replacements shipped or credits issued.  If you are not satisfied with your sauce product(s) for any reason, and your order was placed within 7 days, we will gladly accept returns of product(s) and will issue credit for product(s) returned in unopened condition, less any shipping expenses. Please contact us first at orders@smokbrand.com so that we can make the appropriate arrangements.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in most cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply contact us and we'll get the process started.

Shipping

We can ship to virtually any address in the world - contact us if you have questions! Note that there are restrictions on some products, and some products cannot be shipped to some international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for the items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up as appropriate to accomodate packing materials, etc.

Conditions of use for products that require Product Waivers & Disclaimers
Product use by customers: Purchaser of these products hereby acknowledges the risks associated with use of these products, many of which contain intense heat factors. Purchaser hereby understands and accepts the element of danger if products are misused. Furthermore, it shall be clearly understood that these products are purchased and used strictly at the purchaser's risk. Purchaser hereby releases smokbrand.com from all liability and indemnifies and holds harmless smokbrand.com with respect to any claims of damages or injuries resulting from the use, consumption, ingestion, and/or contact with respect to these products.  If this product is given as a gift the purchaser will be responsible for making the recipient fully aware of the potential danger if handled improperly, or directly consumed.



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